Support
Common questions, and how to reach us directly.
Contact us
For anything not covered below, email [email protected] and include your account email and, if relevant, your device platform (iOS or Android). We aim to respond within 2 business days.
Common topics
I can't log in
Double check your email and password, and confirm you're using the same account you registered with. If you've forgotten your password, contact support and we'll help you regain access.
My subscription isn't unlocking signals
Pull to refresh on the Access screen — subscription status can take a minute to sync after purchase. If it still doesn't show as active, contact us with the email on your account and your purchase date.
I was charged after cancelling
Cancellations take effect at the end of the current billing period, not immediately, so one final charge can occur if you cancel close to the renewal date. See Subscription Terms for the cancellation window.
How do I request a refund?
Refunds are handled by Apple or Google, whichever store you purchased through — see Subscription Terms for direct links.
How do I delete my account?
See our Delete Your Account page for step-by-step instructions.
Legal & billing
For billing and subscription policy, see Subscription Terms. For how we handle your data, see our Privacy Policy.